TEST: IGI Global Releases August Journals Newsletter

Volume 2, Issue 8: August 2008

2009 Journal Prices Announced, Paving Way for their Upcoming InfoSci-Journals Debut

IGI Global recently announced pricing structures for their new 2009 journals, all of which will be added to the rapidly expanding online journal collection, InfoSci-Journals, months before their print release. Print plus online subscriptions per journal are listed at US $495.00 for universities while online only subscriptions run at $445.00. Individual print purchases of the upcoming journals are now priced at $125.00.
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Decreased Representation of Women in IT Careers Raises Concern for Researchers

(Editor-in-Chief:
Felix Tan)

The underrepresentation of women in the IT workforce coupled with increased cultural diversity stemming from the globalization of the IT sector highlights a problem both for the practice and research domains of the IT field. In “A Multicultural Analysis of Factors Influencing Career Choice for Women in the Information Technology Workforce”, an article from the most recent issue of the Journal of Global Information Management...
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Hold the Phones! Researchers Reveal Ways to Avoid Wait Period Hang-Up

(Editor-in-Chief:
Bernd Carsten Stahl)

Wait period satisfaction remains a crucial component of the call center customer experience. Research finds that any dissatisfaction due to on-hold delays can be mitigated by offering well-chosen content within that hold time. Offering users a choice of content and picking an optimal-length automated announcement can serve to reduce the apparent length of wait times and increase customer satisfaction. In “The Effect of Choice and Announcement Duration on the Estimation of Telephone Hold Time”, an article from the most recent issue of the International Journal of Technology and Human Interaction...
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IT Outsourcing Trend Saves Dying Companies

(Author: Ram D. Misra)

Outsourcing has become a common phenomenon in the IT world. With the power of high-speed telecommunications, it is now possible to access skills for almost everything, from answering the telephone to developing computer systems, at a fraction of the cost. In “The Use of Outsourcing as a Business Strategy: A Case Study”, an article from the most recent issue of the Journal of Information Technology Research...
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Customer Monitoring Unlocks the Key to Successful E-Commerce

These days, one of the keys to the successful use of electronic commerce in business-to-consumer (B2C) relations is how businesses track and react to consumer behavior and how they maintain their customer relationships. The ability to analyze such behavior goes a long way to assisting businesses to determine the difference between their high and low value customers and to devote different levels of resources to them accordingly. In “Electronic Commerce and Business-to-Consumer (B2C) Relations”, an article from the most recent issue of the Journal of Electronic Commerce in Organizations...
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E-Collaboration Going Virtual According to Texas A&M Expert

(Editor-in-Chief: Ned Kock)

Texas A&M International University (USA) professor Ned Kock believes that much of e-collaboration in the future will take place in virtual worlds. As editor-in-chief of the progressive International Journal of e-Collaboration, Kock bases his prediction of increased virtual environment use off of emerging patterns in the technology field.
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Publication From InfoSci-Journals Database Ranked #1 Among MIS Journals

(Editor-in-Chief:
Keng Siau)

IGI Global’s Journal of Database Management (JDM), part of the expanding full-text journal collection InfoSci-Journals, holds the #1 spot for 2007 in its immediacy index (1.267) within the management information systems (MIS) discipline. Along with its reign on top for immediacy, newly released metrics from Thomson Scientific, publisher of the most widely recognized ranking system for scholarly journals, recognizes the reputation of JDM (editor-in-chief: Keng Siau) with an impact factor of 1.854, ranked 4th among MIS journals.
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IGI ON THE ROAD
Visit IGI Global at the Upcoming Conferences and Fairs:

American Psychological Association 2008: August 14-17, 2008, Booth 322, Boston, MA
Frankfurt Book Fair 2008: October 15-17, 2008, Hall 4.2, Stand D-437, Frankfurt, Germany
XXVIII Annual Charleston Conference: November 5-8, Charleston, SC
22nd Guadalajara International Book Fair: November 29-December 7, 2008, Booth KK51, Guadalajara, Mexico
Online Information 2008: December 2-4, 2008, Booth 608, London, UK

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IN THIS ISSUE

IGI GLOBAL JOURNALS